Terms & Conditions - Ecommerce
For Terms and Conditions relating to use of our site, please see here.
Ordering
Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where unintentional errors arise. Should such a situation occur Beers.Bg shall not accept your order. In the event of a such mistakes you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Delivery and returns
Beers.BG's returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded.
Exchange
If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days of exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals blank warranty cards and all accessories and documents provided by the manufacturer.
If labels or packaging are removed from the product – this warranty becomes void.
We strongly recommend that you fully insure the package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Beers.Bg will not be held responsible for items lost or damaged in transit.
All returns shipping is paid for by the customer. We are unable to refund your postal or carrier fees.
Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee, to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.
If you are returning items for exchange please be aware that a second charge may apply.
Non-returnable goods
For reasons of hygiene and public health, refunds/exchanges are not available for used foodstuffs (this does not apply to faulty goods – faulty products will be exchanged like for like)
Incorrect/damaged goods
We strive to ensure that you receive your order in pristine condition. If you do not receive your products as ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact Beers.Bg immediately. We will attempt to dispatch a replacement as soon as possible and aim to have the correct item delivered to you within 72 hours. In the case of incorrect items received, all delivery charges will be refunded back to your credit/debit card.
Delivery service
We try to make the delivery process as simple as possible and our able to send your order either you home or to your place of work.
Delivery times are calculated in working days, Monday to Friday. If you order after 4 pm, the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.
We aim to deliver within 5 (five) working days but sometimes due to high order volumes certain in busy periods (holidays, for example), please allow 10 working days before contacting us. We will always attempt to email you if we become aware of any unexpected delays.
All orders outside Sofia are dispatched by courier service, normally Speedy.BG or Econt. We may vary the method of delivery as circumstances dictate. Orders inside Sofia may also be delivered by this method or by ourselves.
Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to you.
Export restrictions
At present Beers.Bg only sells goods within Bulgaria. We plan to add exports to our services in the future.
If, however, you have a special request please contact us with your requirements.
Product descriptions
Beers.Bg and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content will at all times accurate complete reliable, or error-free.
Although we strive at all times to ensure content on Beers.Bg site is error-free, from time to time there may information be that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct ant errors inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
Prices
Prices and availability of items are subject to change without notice. The prices advertised on this site are for orders placed and include VAT and delivery.
Please review our other policies posted on this site. These policies also govern your visit to Beers.Bg
Your use of this website and any dispute arising out of such use of the website is subject to the laws of the Republic of Bulgaria and, where appropriate, European Union regulations.